Our Policies
Terms and Conditions

Attendance and Participation Requirements

Our training courses are designed to provide comprehensive knowledge and skills to participants. To ensure the best learning experience for all, we have established the following attendance and participation requirements:

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Minimum Participant Threshold

Each course has a minimum number of participants required for it to proceed. If this threshold is not met, the course will be cancelled. In such cases, registered participants will be offered the option to:

• Receive a full refund of any fees paid

• Reschedule to a future course date

 

No-Show Policy

Participants who fail to attend a course without prior notice ("no-shows") will not be eligible for a refund. This policy is in place to ensure fairness and to maintain the integrity of our course scheduling.

 

Attendance Requirement

To successfully complete a course and be eligible for any associated certifications, participants must attend at least 90% of the scheduled sessions. This requirement ensures that participants can fully absorb the relevant material and gain the necessary skills and knowledge.

 

Missed Sessions

We do not offer make-up or special sessions for participants who miss scheduled course time, either in part or in full. It is the responsibility of each participant to manage their attendance and ensure they meet the 90% attendance requirement.

 

Monitoring Attendance

To support these policies, we implement the following practices:

1. Clear communication of attendance expectations at the start of each course.

2. Consistent tracking of participant attendance throughout the course duration.

3. Regular review of attendance records to identify any potential issues or patterns.

 

We encourage all participants to prioritize their attendance and active engagement in the course to maximize their learning outcomes and ensure eligibility for any associated certifications.

 

Confidentiality and Intellectual Property

ITTD Space is committed to protecting the intellectual property rights of all parties involved in our training courses. We have established comprehensive policies to safeguard both licensed and proprietary course materials.

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Licensed Course Materials

For licensed course materials, (e.g. Scaled Agile Framework (SAFe)), all intellectual property rights remain with the respective license holders. These materials are subject to the terms and conditions set forth by the licensors.

 

ITTD Space Proprietary Materials

For course materials developed by ITTD Space, we reserve all intellectual property rights. Each course material will clearly indicate its associated license type.

 

Usage Rights and Restrictions

Unless otherwise specified, students are granted the following rights for all course materials:

1. Personal use for learning and reference

2. No sharing, distribution, or commercial exploitation

3. No creation of derivative works

In some cases, we may employ more permissive intellectual property licenses, such as open-source licenses (e.g., MIT, GNU). When applicable, these specific terms will be clearly stated within the course materials.

 

Copyright Protection

All course materials are protected by copyright law. This protection is automatic and does not require registration. We include prominent copyright notices on all our training materials to indicate ownership and protection status.

 

Confidentiality Obligations

By participating in our courses, students agree to:

1. Maintain the confidentiality of all course content

2. Use the materials solely for personal educational purposes

3. Refrain from sharing, distributing, or using the materials for commercial gain

4. Avoid creating derivative works based on the course materials

 

Digital Rights Management

For digital training materials, we implement watermarking and Digital Rights Management (DRM) solutions to restrict unauthorized copying, distribution, and modification.

 

Exceptions and Special Permissions

If a student or organization requires an exception to use our intellectual property beyond the scope of these policies, they must contact us at support@ittd.space for explicit written permission. Each request will be evaluated on a case-by-case basis.

 

Employee and Trainer Awareness

We provide clear guidelines to all employees, trainers, and team members on handling and safeguarding training materials to minimize the risk of inadvertent infringement or disclosure.

 

Monitoring and Enforcement

ITTD Space regularly monitors the usage and distribution of its course materials. We conduct periodic audits to ensure compliance with our policies and to identify any unauthorized use. We reserve the right to take appropriate legal action to address any unauthorized use or infringement of our intellectual property rights.

 

By adhering to these policies, we ensure the integrity of our training programs while respecting the intellectual property rights of all parties involved. Students are encouraged to fully engage with the course materials within the specified guidelines to maximize their learning experience.

 

Online and On-Site Training

At ITTD Space, we offer both online and on-site training options to cater to diverse learning preferences and organizational needs. Our approach is designed to balance the convenience of remote learning with the effectiveness of face-to-face instruction.

 

Training Delivery Methods

We provide two primary modes of training delivery:

1. Online Training: Conducted through virtual platforms, offering flexibility and accessibility.

2. On-Site Training: Delivered at physical locations, providing direct interaction and hands-on experience.

 

Location Selection

For on-site trainings, we carefully select locations to ensure optimal learning environments. If you have specific location requirements or preferences for on-site training, please contact us at support@ittd.space. We welcome suggestions and will do our best to accommodate your needs.

 

Adaptation of Course Content

To maximize the effectiveness of each delivery method, we may modify course content and materials:

• Online Trainings: Utilize digital tools such as virtual whiteboards, online collaboration platforms, and interactive presentation software.

• On-Site Trainings: Employ physical materials, tangible resources, and face-to-face interaction techniques.

These adaptations are meticulously designed to maintain the quality and effectiveness of the training, regardless of the delivery method.

 

Technology Integration

Even in on-site trainings, participants may be required to use laptops and engage in online collaboration for certain exercises and presentations. This blended approach ensures that learners are comfortable with both physical and digital work environments.

 

Training Duration

The duration of online and on-site trainings may vary due to differences in pacing and interaction dynamics:

• Online trainings may be structured with more frequent breaks and potentially extended over a longer period to accommodate screen fatigue.

• On-site trainings might be more intensive, leveraging the benefits of in-person interaction and minimizing distractions.

We will clearly communicate the expected duration for each training format when you register for a course.

 

Equivalence in Learning Outcomes

Despite the differences in delivery methods, we assure that both online and on-site trainings are designed to achieve equivalent learning outcomes. Our instructional design team works diligently to ensure that all participants, regardless of the training format, receive comprehensive and effective instruction.

By offering both online and on-site training options, we aim to provide flexible, high-quality learning experiences that meet the diverse needs of our clients while maintaining the integrity and effectiveness of our training programs.

 

Accessibility and Accommodations

At ITTD Space, we are committed to providing inclusive training experiences. While our trainings have limited accessibility features, we strive to accommodate differently abled persons to the best of our ability.

 

Requesting Accessibility Accommodations

If you require specific accessibility accommodations (wheel chair access, hearing aids, visual aids), please inform us  at support@ittd.space prior to the training. We will work diligently to meet your needs and ensure a positive learning experience.

 

On-Site Training Accommodations

For on-site trainings, participants are responsible for arranging their own accommodations and ensuring their presence at the training location. ITTD Space is not liable for making these arrangements.

 

Technology and Resources

We aim to provide clear technological requirements and necessary resources for all our training programs.

 

Technological Requirements

• For online courses, participants will receive detailed information via email after registration regarding:

  • Reliable internet access requirements

  • Required meeting and collaboration software to be installed prior to the training

• For on-site trainings that require laptops, participants will be informed after registration.

 

Participant Responsibilities

It is the participant's responsibility to:

1. Obtain and prepare the necessary technology for the training

2. Ensure all required software is installed and functional before the training begins

 

Course Materials and Resources

ITTD Space will provide all necessary course materials and training resources. Our approach to distribution is as follows:

1. Digital Distribution: Our preferred method for distributing training materials is digital, aligning with our commitment to sustainability and ecological responsibility.

2. Physical Copies: If participants require physical copies of materials, they must inform us during registration. Additional charges for printing and material costs will apply.

 

Digital Tools in On-Site Trainings

We encourage the use of digital tools even during on-site trainings. Our trainers are prepared to engage with various digital platforms and technologies to enhance the learning experience.

 

By clearly communicating our policies on accessibility, accommodations, and technological requirements, we aim to create a supportive and efficient learning environment for all participants. We appreciate your cooperation in adhering to these guidelines to ensure a smooth and productive training experience.

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Feedback and Evaluation

At ITTD Space, we value participant feedback as a crucial tool for continuous improvement and quality assurance of our training programs.

 

During-Course Feedback

We welcome feedback from participants at any time during the course. To provide feedback:

• Email your concerns or suggestions to support@ittd.space

• Please note that this feedback is not anonymized

• We will make every effort to address and accommodate your inquiry promptly

 

Post-Course Anonymous Feedback

After each course, we conduct an anonymous feedback collection process:

• No personal information is included unless explicitly provided by the participant

• This approach ensures honest and unbiased feedback

 

Utilizing Feedback for Enhancement

We carefully analyze all feedback received to:

• Improve the quality of our training programs

• Enhance the overall learning experience

• Refine our course content and delivery methods

 

Evaluating Training Effectiveness

To assess the impact of our training programs, we:

• Review anonymous feedback from participants

• Consider certification obtainment rates, where applicable

• Exclude cases where certifications were not obtained due to participant oversight

 

Internal Use of Effectiveness Results

The results of our training effectiveness evaluations are:

• Kept internal to ITTD Space

• Used to enhance training quality

• Applied to improve overall participant satisfaction

 

By implementing this comprehensive feedback and evaluation system, we strive to continuously improve our training programs and ensure they meet the evolving needs of our participants.

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Certification and Compliance

At ITTD Space, we offer training programs that align with industry-recognized certifications, but it's important to understand our role in the certification process.

 

Certification Authority

ITTD Space is not a certification body. The certifications associated with our training programs are regulated and issued by external, authoritative organizations such as:

• Scaled Agile for SAFe certifications

• ICAgile for Agile-related certifications

These organizations set the standards, requirements, and assessment criteria for their respective certifications.

 

ITTD Space's Role

Our primary function is to provide high-quality training that prepares participants for these certifications. We:

1. Deliver course content aligned with certification requirements

2. Offer guidance on certification processes

3. Provide resources to support your certification journey

 

Certificate of Attendance

ITTD Space issues certificates of attendance to participants who complete our training programs. This certificate:

• Confirms your participation in the training

• Specifies the course name and duration

• Does not constitute a professional certification

 

Certification Process

To obtain official certifications:

1. Complete the required ITTD Space training course

2. Follow the certification body's specific procedures (e.g., exam, application)

3. Meet all criteria set by the certifying organization

 

Maintaining Certifications

Participants are responsible for:

• Understanding the requirements for maintaining their certifications

• Tracking certification expiration dates

• Completing necessary renewal processes as specified by the certifying body

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By clearly defining our role in the certification process, we aim to ensure that participants have accurate expectations and understand the steps required to obtain and maintain their professional certifications.

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Training Records

At ITTD Space, we maintain a streamlined approach to training records management, focusing on essential information while ensuring compliance with data protection regulations.

 

Record Keeping

We maintain records of:

• Participant attendance in training sessions

• Certification obtainment, where applicable

We do not keep records of individual performance during training sessions.

 

Data Handling

All training-related data is handled in strict accordance with:

• General Data Protection Regulation (GDPR)

• Our internal Data Retention Policy

 

Data Protection Measures

To ensure the security and integrity of our training records, we implement the following practices:

• Data minimization: We collect and retain only necessary information

• Access controls: Only authorized personnel can access training records

• Secure storage: Records are stored in encrypted, protected systems

• Regular audits: We conduct periodic reviews of our data handling processes

 

Participant Rights

In line with GDPR requirements, participants have the right to:

• Access their training records

• Request corrections to inaccurate information

• Be informed about how their data is used and stored

 

Retention Period

Training records are retained for the duration specified in our Data Retention Policy. After this period, records are securely deleted or anonymized in compliance with GDPR requirements.

 

By adhering to these practices, we ensure that our training record management is efficient, compliant, and respectful of participant privacy.

 

Trainer Qualifications

At ITTD Space, we are committed to maintaining the highest standards of training quality by ensuring our trainers possess the necessary qualifications and adhere to professional and ethical standards.

 

Trainer Credentials

We rigorously verify that all our trainers have the required credentials to conduct trainings. This includes:

• Relevant educational background

• Industry certifications

• Practical experience in the subject matter

 

Maintaining Credentials

Our trainers are required to:

• Keep their credentials current and in good standing with respective certification bodies

• Regularly update their knowledge and skills through continuous professional development

• Adhere to the standards set by relevant training and certification organizations

 

Annual Quality Assurance

To uphold our commitment to professionalism and ethical standards, we conduct a yearly assurance practice that includes:

• Review of trainer performance and participant feedback

• Verification of updated credentials and certifications

• Assessment of adherence to ITTD Space's professional and ethical guidelines

 

This annual review ensures that our trainers continue to meet the high standards expected by ITTD Space and our clients.

 

By maintaining these rigorous standards for our trainers, we ensure that participants receive high-quality, up-to-date training from qualified professionals in their respective fields.