Nominee's Customer Evaluation

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Contractor of the Year: Client Assessment Portal

Validation of Excellence & Partnership

The PBF Contractor of the Year award is decided in part by the people who actually worked with the contractor - you. We are not asking you to assess strategy or paperwork; we want your honest, day-to-day experience of working with them .

For each question below, choose a score from 0 to 10.

There are no trick questions and no "right" answer — we use your ratings to compare contractors fairly, and we read every comment.

It should take about 5–7 minutes.

Project name

Project Name

Nomination Made By

Nominee

Customer Organization

Signatory Name & Role

Communication: Proactiveness & responsiveness

Question: How well did the contractor keep you informed and respond when you reached out?

What we mean: Proactive updates, fast replies, raising issues early instead of hiding them.

Human Resources:
Aptitude & team spirit

Question: How capable and easy to work with were the people they put on your project?
What we mean: Skill level, attitude, ability to collaborate with your team.

Safety Protocols:
Compliance & communication

Question: How seriously did they take safety and the rules that apply to your project?
What we mean: Followed safety/compliance requirements, flagged risks, didn't cut corners.

Documentation:
Timeliness, correctness, quality

Question: Were the documents they produced (reports, handovers, designs, records) on time, correct, and useful to you?
What we mean: You could trust and use what they delivered without rewriting it.

Change Requests:
Responsiveness & management

Question: When scope, priorities, or requirements changed, how well did they handle it?
What we mean: Adapted without drama, were transparent about impact on cost/time, didn't use change as a reason to over-charge.

Management Attention

Question: When something needed a decision or escalation, was the right person from the contractor available and engaged?
What we mean: Their leadership showed up when it mattered, not just at kickoff.

Execution of Work
Pace, correctness, attentiveness

Question: How well did they execute the work itself — pace, quality, attention to detail?
What we mean: Things were done right the first time, at a reasonable pace, with care.

Comments